Customer Service Officer (L1) - Christchurchat Inland Revenue Te Tari Taake - - Christchurch

• What is the role?The Customer Service Officer is a fast-paced, frontline role which is vital to our business.

• we fund and deliver programmes which support and care for the people of New Zealand.

• you'll be bringing your customer centric approach to improve customer experience.In this role, you'll be the first port of call for our broad group of customers, responding to a range of communications including emails and online queries.

• you'll be supporting them to ensure they comply with any obligations and get it right from the start.Day-to-day, your tasks will be based predominantly in a contact centre environment and will include contacting and responding to customers through various channels, including making and answering calls and replying to messages.

• Want to work together?We're looking for people who are passionate, keen learners and committed to what they do.

• all are welcome!Ideally, you will possess the following skills:Curiosity and problem solvingComfortable in an environment where there are rapid changesResilienceCustomer centric mindsetContact centre experience preferredAble to work in a teamRole requirements:Must have customer service experienceExcellent communications skills, both verbal and writtenAble to maintain confidentialityDigital savviness (we'll teach you the ins and outs of our unique tools)He aha ngā painga Mōu?
• What's in it for YOU?We offer a supportive team environment and great opportunities to grow and learn, within the Customer Service Officer role.

• providing a well-mapped out training programme that allows you to understand our tax and social policy products.The standard number of hours of work will be 75 hours 50 minutes per fortnight, to be worked between 8.00am and 6.15pm, Monday to Friday.

The salary for this position is $59,560 per annum.How to applyPlease apply online, attach a copy of your CV and Cover Letter outlining how you meet the role requirements as outlined above.For specific queries please email CCSCareers@ird.govt.nz and one of our team members will be in touch.Please note that we run a rolling recruitment process and will be filling roles as we go, which may mean that our advertisement closes before the closing date.Please also note that this role does not meet the current required standards for an Accredited Employer Work Visa application.