[ref. p4300124] Hospitality Roles in Queenstown

You will be employed by Omsy Foods Limited in Queenstown, Otago. You may be required to travel between the employer's three restaurants within Queenstown.

• Manage customer interactions, handle cash, and check bookings via emails/diary.
• Coordinate with external parties to manage reservations and bookings.
• Conduct stock-taking, ensure quality control, manage advertising, and prepare staff rosters.
• Order supplies and interact with suppliers.
• Oversee marketing, purchasing, and pricing of goods.
• Prepare end-of-shift or weekly reports, including financial records, food control, and sales.
• Plan and coordinate menus with chefs and special events for tour groups.
• Manage staff, resolve grievances, and manage timesheets and rosters.
• Ensure compliance with liquor and food licenses and compliance- Food Control Plans and Sale and Supply of Alcohol Act 2012.
• Front-of-house management, including selecting, training, and managing staff.
• Provide excellent customer service by greeting customers, advising on menu choices, and handling customer satisfaction.
• Manage kitchen and cleaning staff shifts.

Hourly Rate: $30/hour.

Requirements: Minimum 3 years of relevant experience. Positive attitude and customer service skills are essential.

• Act as the proxy for the Restaurant Manager and support all daily operations.
• Supervise and coordinate the activities of kitchen and waiting staff.
• Ensure smooth operation of the restaurant by overseeing daily tasks and ensuring customer satisfaction.
• Assist with planning and organizing special functions and events.
• Monitor and manage inventory, ensuring stock levels are maintained, and assist with ordering supplies.
• Train and supervise staff in customer service and food handling procedures.
• Ensure compliance with health and safety regulations, including food hygiene and liquor license requirements.
• Handle customer inquiries and complaints, ensuring a high standard of service is provided.
• Assist in creating staff rosters and managing timesheets for both casual and permanent staff.
• Support the Restaurant Manager with financial and administrative duties, including preparing sales reports and monitoring daily revenue.
• Ensure the quality of food and service provided meets the restaurant’s standards, conducting regular inspections of the dining area.
• Organize staff training sessions to enhance service quality and operational efficiency.
• Monitor the performance of staff and provide feedback and guidance to improve service.

Hourly Rate: $29.66/hour.

Requirements: Minimum 1 year of relevant experience.

• Organize the restaurant for opening, cleaning/setting tables, and preparing for service.
• Greet customers and present menus.
• Provide prompt and efficient table service.
• Take and relay orders, operate the POS system, and handle payments.
• Recommend/serve food and beverages, maintain quality control, and ensure hygiene standards.
• Follow New Zealand's Sale and Supply of Alcohol Act 2012 regulations.

Hourly Rate: $28.18/hour - $29.66/hour

Requirements: Minimum 1 year of relevant experience.

• Plan menus in collaboration with management, estimating food and labour costs, and ordering food supplies to maintain kitchen efficiency.
• Monitor the quality of dishes at all stages of preparation and presentation to ensure the highest standards are maintained.
• Discuss food preparation issues with managers, dietitians, kitchen staff, and waiting staff to ensure smooth operations and meet dietary requirements.
• Demonstrate cooking techniques to staff and advise on the best cooking procedures for consistency and quality.
• Prepare and cook a wide range of dishes, particularly Indian cuisine, including specialized tandoor and curry dishes.
• Explain and enforce strict hygiene regulations to maintain food safety standards in the kitchen.
• Select, train, and supervise junior kitchen staff to ensure a well-coordinated team.
• Freeze and preserve foods as required, ensuring long-term storage meets safety standards.

Hourly Rate: $30/hour.

Requirements: Minimum 3 years of relevant experience.

• Examine food and ingredients to ensure quality and freshness.
• Regulate temperatures of cooking equipment.
• Store food in temperature-controlled facilities to maintain quality and safety.
• Prepare food to meet special dietary requirements, including vegetarian or allergy-related restrictions.
• Help the chefs and owners plan menus and estimate food requirements based on kitchen needs.
• Train and supervise junior kitchen staff and apprentices to ensure smooth kitchen operations.

Hourly Rate: $29.66/hour.

Requirements: Minimum 1 year of relevant experience.