Customer Service Representative (Mode Queenstown) - Queenstown
Queenstown
This role involves plenty of variety - customer service, car grooming, driving our airport shuttle, moving cars on maintenance runs, administration duties. If you have the interest and aptitude there will also be minor mechanical repairs, which is perfect for car enthusiasts!
And an opportunity to learn and grow with a Kiwi-owned and operated rental car company.
It is a mix of outdoor & office work so you will not be sitting in the office all day. No two days are the same!
Key responsibilities:- Dealing with customer walk-in/phone queries and seeing them through to resolution
- Answering all calls and emails in a timely manner
- Taking bookings by phone and email, including brokers
- Keeping customers informed and updated
- Accepting and processing payments from customers
- Explaining rental terms to customers and having them sign the rental contract
- Checking out new rentals and checking in returning rentals, including vehicle condition checks
- Driving the airport pickup van for customer pick-ups and drop-offs
- Opening and closing the premises as required
- Cleaning of office, wash bay and workshop on a weekly basis
- Grooming and inspecting of cars to get them ready for rental
- Basic vehicle maintenance, new vehicle assessments, and road testing
- Managing daily availability of vehicles for rental, or repair, and ensuring cars are ready for customer collection
- Organising and getting WOF’s, COF’s and Regos
Our Queenstown Branch is located near the airport at 1/26 Glenda Drive, and is open Monday to Sunday. We are looking for flexibility of worked hours with weekend work being likely. We are also looking for availability for occasional late shifts or callouts and you may need to work on some public holidays.
Candidate requirements:
- Good clear, articulate oral and written English communication skills
- No experience necessary as training is provided (we are also looking for Assistant Branch Manager with at least 1 year experience in the rental car industry)
- Full drivers licence required (P Endorsement preferred but not required)
- Living close to the airport (ideally within 15 minutes’ drive) is desirable
Mode Rentals is an accredited employer by the INZ. Work and other non-resident visa holders are welcome to apply.’
If you think this is you, send us your CV now!
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