Clinical Administrator | Burwood

You will receive support and guidance from the Team Leader, Service Manager, and Clinical Director/Triaging Clinician.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 steps /Profile 4A.

• Provide exceptional customer service to patients, clinicians, and visitors.
• Maintain confidentiality and privacy of all patient information.
• Handle front-of-house duties, ensuring smooth patient flow and clinic operations.

• Ensure accurate data entry in the Patient Management System (SI PICS).
• Manage patient bookings following prioritization protocols, ensuring compliance with Planned Care (Mo H) standards.
• Communicate clearly and timely with patients regarding their appointments and treatment.

• Ensure clinic bookings align with the clinic template.
• Maximize clinic utilization and minimize cancellations.
• Prepare and manage clinic outcomes following business rules and National Patient Flow requirements.

• Coordinate surgical lists with surgeons and service managers, ensuring the greatest need is prioritized.
• Manage cancellations and ensure accurate waitlist management according to clinical requirements.

• Complete dictated letters within the set timeframe (3-5 days).
• Ensure all outgoing correspondence is processed within 24 hours of clinician sign-off.

• Maintain professionalism and positivity in all interactions.
• Ensure clear, accurate, and responsible communication across all channels.

Essential:

• Strong customer service skills with a focus on patient care.
• Experience with data systems and ability to quickly learn new software.
• Excellent organizational, time management, and problem-solving skills.
• High attention to detail and ability to meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.

Desired:

• Previous experience in healthcare administration.
• Knowledge of medical terminology.
• Familiarity with public hospital systems, including the patient management system.

“Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do”

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Te Whatu Ora Waitaha Canterbury, is driven by our ā Mātou Uara (Our Values):

• Care and respect for others - Manaaki me te whakaute i te tangata.
• Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
• Responsibility for outcomes - Te Takohanga i ngā hua

At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

Tono ināianei | Apply Now

Nau mai, haere mai, tauti mai!

Apply now

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