Clinical Administrator | Burwood - Christchurch

Mo te tunga - About the Role:

You will receive support and guidance from the Team Leader, Service Manager, and Clinical Director/Triaging Clinician.

This position is permanent part-time working 20 hours per week, flexible with hours and days.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 steps /Profile 4A.

For further information about the administration and clerical pay equity settlement please follow the link below:

Administration and Clerical Pay Equity - Te Whatu Ora - Health ew Zealand

Key Responsibilities:

• Provide exceptional customer service to patients, clinicians, and visitors.
• Maintain confidentiality and privacy of all patient information.
• Handle front-of-house duties, ensuring smooth patient flow and clinic operations.

• Ensure accurate data entry in the Patient Management System (SI PICS).
• Manage patient bookings following prioritization protocols, ensuring compliance with Planned Care (MoH) standards.
• Communicate clearly and timely with patients regarding their appointments and treatment.

• Ensure clinic bookings align with the clinic template.
• Maximize clinic utilization and minimize cancellations.
• Prepare and manage clinic outcomes following business rules and National Patient Flow requirements.

• Coordinate surgical lists with surgeons and service managers, ensuring the greatest need is prioritized.
• Manage cancellations and ensure accurate waitlist management according to clinical requirements.

• Complete dictated letters within the set timeframe (3-5 days).
• Ensure all outgoing correspondence is processed within 24 hours of clinician sign-off.

• Maintain professionalism and positivity in all interactions.
• Ensure clear, accurate, and responsible communication across all channels.

Nga pukenga me nga wheako - Skills and Experience:

Essential:

• Strong customer service skills with a focus on patient care.
• Experience with data systems and ability to quickly learn new software.
• Excellent organizational, time management, and problem-solving skills.
• High attention to detail and ability to meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.

Desired:

• Previous experience in healthcare administration.
• Knowledge of medical terminology.
• Familiarity with public hospital systems, including the patient management system.

Why Join Us? By joining our team, you - ll be a vital part of ensuring patients receive timely and efficient care while upholding Waitaha Canterbury and Ministry of Health standards.

If this role matches your skills and experience, we encourage you to apply and be part of our commitment to excellence in healthcare.

• Ko nga tangata, te matua mahi - Putting people at the heart of all we do -

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Maori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Te Whatu Ora Waitaha Canterbury, is driven by our a Matou Uara (Our Value - - - - - - - s):

• Care and respect for others - Manaaki me te whakaute i te tangata.
• Integrity in all we do - Hapai i a matou mahi katoa i runga i te pono.
• Responsibility for outcomes - Te Takohanga i nga hua

Nga hua | Benefits of working at Health NZ Te Whatu Ora

At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

Tono inaianei | Apply Now

Only applications submitted via our career site will be accepted, therefore apply directly on our career site here. Contact Kerri McCarthy - kerri.mccarthy@tewhatuora.govt.nz for additional information.

We have a range of clinical and non-clinical roles at Health NZ Waitaha Canterbury, there could be a place for you!