Duty Manager - Casino Hospitality
Know how to make sure your customers have a great time? In this role, you will be overseeing shifts on our Main Gaming Floor and Functions & Events. We are currently looking for a Duty Manager to join our Food & Beverage Management team on a full-time basis.
E pa ana ki a SkyCity Kirikiriroa | About SkyCity Hamilton
SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here!
Mo te Turanga | About the role:
Reporting to the Casino Hospitality & Events Manager, your ultimate goal will be to lead our team of Hospitality Ambassadors or Functions Attendants, providing exceptional service to your customers. Ensure the efficient and effective use of resources, providing direction, training and development to ensure our hospitality service offering is the best it can be across casino hospitality.
This is a full-time role, working 40 hours per week. As a busy, fast-paced operation that is open 7 days a week, there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key.
Mou | About You
You will be a true professional who is not only great with customers but can also demonstrate the ability to lead a team with confidence. You will need to have the ability to communicate with all staff to motivate them effectively. You'll also need to be able to solve customer enquiries or complaints with a positive outcome at all times.
You will have a unique blend of business knowledge and customer service expertise to ensure the continued success of our diverse Food and Beverage Operations. Responsible for covering a broad range of Duty Manager activities, your demonstrated computer skills, knowledge of regulations relating to alcohol service and host responsibility, and your high level of professionalism will be your platform for success.
- You will bring a minimum of 2 years' experience in a similar role as a Duty Manager
- You will have a current LCQ & Managers License
- You will have proven experience in managing a team and creating a positive culture that produces excellent customer service
- You will be confident and experienced in cash handling, rostering and bar management
- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- $2.50 cooked meals in our staff cafeteria
- Heavily discounted staff car parking and dry cleaning
- Free medical insurance
- Career progression
- Discounts at our outlets in Hamilton, Auckland and Queenstown
Due to legal requirements, you must be 20 years of age or older to be considered for this role.
At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs.We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.
SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.