Air Logistics Customer Care Specialist

Your dedication to go above and beyond to satisfy the customer's needs will be key to your success!

• Delivering exceptional customer service, ensuring customer specific KPI's are met
• Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade)
• Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
• Determining specific service requirements and ensuring regulatory requirements and documentation are correct
• Building long term and effective relationships with one key customer

• A minimum of 3+ years air logistics experience, preferably in export airfreight
• Exceptional attention to detail and time management skills
• A passion for dealing with customers and solving complex, time-critical problems
• Ability to work under pressure
• Excellent communication skills both written and verbal
• Strong organisational skills including the ability to prioritise tasks
• A positive work ethic, attitude and someone who has a passion for customer excellence

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits:

• Fully subsidised health insurance for yourself and immediate family
• A wellness allowance of up to $300 per annum
• Confidential EAP services
• Flu vaccinations, birthday cakes, Christmas gift and more!

Please note - we will only accept applications from those with current NZ working rights.

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.