Product Manager - Customer Engagement
Trade Me is one of New Zealand's most popular websites with over four million members and more than 650,000 Kiwis visiting our site every day.
We are seeking a Product Manager to join our Marketplace team. The ideal candidate will be a customer-centric individual with a proven track record in product leadership and commercial acumen. You will have excellent communication and influencing skills, and be able to inspire and lead a cross-functional team to deliver outstanding results.
The role of the Product Manager - Customer Engagement is to work with our marketing and product teams to develop and integrate dynamic personalised experiences for our customers to increase audience, engagement and conversion. You'll be comfortable working at pace, and act as a conduit between our customers, consumers and our business to ensure we deliver products and features that create customer and business value.You'll be someone who thrives off working with others to co-create journeys and experiences for our customers that can quickly translate into business benefit. As a passionate leader of your product portfolio, you will help us fulfil our long-term vision to be where Kiwi look first.
This is a highly autonomous role with a high impact for our customers and business outcomes.
You'll have the best time working at Trade Me, and this is why:
#Flexible Flexible working is the new normal. We have a guideline for our people to be in the office 60% of the time, with the remaining time being flexible. We support you with a home office setup and a utilities allowance to ensure you can work comfortably
#Wellness Being your best self means caring for your physical and mental well-being, we offer lots of resources to help you along the way.#Leave We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.
#Social Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company-paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more.
#Learning Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1.
In this role you can expect to be:
- Owning the short and medium-term marketing technology product strategy and vision for how we'll meet user needs
- Developing a 12-36 month road map with clearly defined use cases and targets aligned to our customer engagement and business goals
- Building a good understanding of our customer's current and future needs through data, UX and journey planning
- Strong understanding and connection to your stakeholders goals and objectives across Property, Marketplace, Motors and Jobs
- Identifying and validating new product opportunities through our existing customer engagement technology, and/or new where applicable
- Prioritising quarterly focus areas to ensure we deliver business and customer outcomes aligned with our strategy
- Owning the product outcomes of the squads against your strategy and roadmap
- User stories: planning, estimating, prioritising, kicking off, and refining the backlog
- Measurement of product performance against key metrics to drive an outcome-focused approach
- Product lifecycle management from go-to-market, pricing, end of life
- Ensuring a shared understanding across all product and engineering functions
What you will bring to our team:
- An experienced product professional (3+ years), having led product strategies that have achieved proven customer and commercial results
- Experienced at building & creating digital products that New Zealanders love
- Account experience from a digital marketing/media agency environment would be highly regarded
- Able to demonstrate experience across all aspects of product management, including prioritisation, measuring impact, competitor analysis, market research, UX testing, product marketing and strategy & roadmap development
- A good strategist, creative thinker and commercially astute. You'll have a good understanding of what works online, and be able to use sound judgement to assess the value of a diverse range of initiatives
- Commercially savvy, able to assess performance vs expectations
- Adept in analytical capabilities, ability to identify patterns and convert to recommendations
- Empathetic to customer needs and consistently seek opportunities to meet and understand our customers better
- Experienced in the Agile software development framework
- An outstanding communicator
We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you.
Trade Me is an INZ-accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.