Customer Services Officer - Christchurch
Customer Services Officer
About the Role
Based at Christchurch, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.
This is a permanent role, working Monday - Friday 8 - 5 pm and rostered Saturday 8-12pm.
Key responsibilities include- Handling customer queries via phone and email
- Processing of misdirected/undeliverable freight
- Creating innovative logistic solution and implementing them efficiently through clear communication.
- You have proven success in creating positive customer experiences
- Demonstrable data entry skills and competency with MS Office Suite
- You can bring transferable service skills to the fast-paced logistics industry
- Team player who has a strong desire to make a real difference
At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.
All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.