Customer Service Representative - Queenstown
Customer Service Representative
Fixed Term
Queenstown, NZ
Ace Rental Cars is a brand operated by The Hertz Corporation, a global leader in car rentals. With locations across Australia and New Zealand, Ace customers are focused on getting the most out of their adventure. Our goal is to be the very best at what we do by renting cars better than anyone else.At Ace we drive a ‘One Team’ culture which means you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals
To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representative to join our exceptional team and grow your career!
What are the Perks?
Profit Sharing ProgramGenerous discounts on our brands
Employee Car Sales Program
Car Leasing Program
On-site Airport Parking
Additional days leave per annum
A focus on sustainability
Targeted charity partnerships
Key focus on wellbeing and safety
WGEA Certified workplace
About the Role?
As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Queenstown Store and you may be required to work at other NZ stores within reasonable travel distance.In this role you will;
Ensure a positive customer experience by greeting and engaging customers
Complete rental and return transactions efficiently and accurately
Sell Hertz rental options to our valued customers
Ensure overall customer satisfaction by resolving issues
Be involved in reservations of rental vehicles and associated requirements
Work as part of a high performing team
About You?
To be successful in this position, our newest team member will have the following:
Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customersPrevious experience in customer service or sales; experience in rental industry preferred
Computer literacy skills required
Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
A full and current NZ driver’s licence with the ability to drive automatic vehicles
About the Offer?
In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentivesOpportunities for career growth and development
Full training and a company uniform
A supportive team environment
Leave loading & shift penalties applied to base hourly rates
Employee Benefits and a motivating company culture
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process