Freight Service Representative

Freight Service Representative – Picton Terminal (Tuesday to Saturday AM Shift)

• StraitNZ is a unique, nationwide end-to-end transport service, connecting New Zealand across both road and sea. Our fleet of 2 ships and over 200 trucks is supported by a nationwide network of 10 depots and a 450+ strong team to deliver hundreds of thousands of tonnes of freight (and passengers) weekly.

• You need to be reliable and happy to work independently on a Tuesday to Saturday AM shift roster. There will be some weekend and public holiday work.
• You are an organised planner, an administration whiz, and have great communication skills.
• You can pick up tech systems quickly and can speak clearly on the phone with clients.
• You enjoy being in a busy environment where you may need to make decisions under pressure.
• You work well in a diverse team environment and can also work unsupervised when required.
• You need a full and clean driver’s license.
• You will have experience working in the transport industry OR in a role with similar relevant skills.
• You must be able to work full-time in the freight office at our Picton Terminal.
• To be considered for this role, you will need to pass a pre-employment drug and alcohol test, a medical exam, and an MOJ check. Candidates must also have NZ residency or a valid NZ work visa and currently reside in New Zealand.??

• Providing freight solutions and quotes to our customers regarding their shipping requirements.
• Taking bookings and ensuring customers get the best service every time.
• Coordinating and overseeing the loading/unloading of freight and trucks from our ships.
• Working closely with our drivers and shipmates to ensure a seamless transition from land to water every time.
• Attending all vessels to handle the mooring lines for arrivals and departures.
• Reporting any maintenance requirements, safety issues, or complaints promptly and through the correct channels.

Our preferred candidate may have:

• Experience working in an administration, coordination, or service representative-based role.
• A can-do attitude and willingness to learn new tasks.
• Availability for shift work (weekends and public holidays included).
• Knowledge of the freight & transportation industry.
• Experience using BookIT or other tech systems.

We offer several generous staff benefits:

• Competitive hourly rate
• Kiwisaver employer contribution matched to 8%
• Generous staff travel benefits for you, your family, and friends
• A free Southern Cross health care plan
• An annual fitness and wellbeing allowance
• Opportunities for training and development within StraitNZ
• If you think you are the right fit, we’d love to see your application!