Reception Administrator
Hours: Permanent Part-Time - 15 hours per week (Monday & Wednesday) and ad hoc - Friday 7.5 hours per week
We are seeking a friendly, well-presented, organised, and proactive Reception Administrator to be the first point of contact for customers, people we support and callers to our office. This role is essential in delivering excellent customer service, both face-to-face and through phone and email communication, while providing efficient administrative support to the team.
The receptionist is often the first point of contact for our organisation. We are looking for the right person who has a commitment to provide responsive and quality customer service to work at our Royal Oak Branch in Auckland.
A typical day would cover the points below:
- Front Desk & Customer Service - assisting customers with a range of services, handling incoming calls and emails, and forwarding to the appropriate team member
- Permit Processing & Payments - Process permit applications accurately and efficiently, take payments via card or cash, issue receipts accordingly, and balance and reconcile the daily cash sheet each day
- Room Bookings & Administration - Manage room bookings, including confirming availability, ensuring the confirmations are completed and saved, and updating calendars. Provide administrative support to the team when required
- Maintenance Support - Log maintenance queries and track them to resolution, liaise with contractors to request quotes and schedule necessary works, and provide support in following up on outstanding maintenance issues
With the support of the Senior Lead Administrator and Business Support Team, our organisation will require that you:
- Be an integral part of the Business Support Team and collaborate and support the team when required, and contribute to a strong team dynamic
- Provide accurate, quality and responsive customer service, as the first point of contact, for all people visiting and communicating with CCS Disability Action Auckland Branch.
Our organisation takes a social, rather than medical approach, supporting disabled people to live their best lives. We are guided by the Enabling Good Lives principles, shifting power and authority back to disabled people and their families, to increase choice and control in their lives.
We are looking for a person who:
- Has experience in customer service, reception or administration
- Excellent accuracy, organisational skills and time management with attention to detail
- Confident in handling cash and basic financial reconciliations
- Proficient in Microsoft Office and email systems
- Ability to multitask and remain calm under pressure
- Have an understanding or lived experience of disability
- You understand and are committed to providing supports in line with the Ti Tiriti o Waitangi
Why us?
At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy.
With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways. Whether you're with us short-term or long-term, we provide the tools and opportunities for success. Our employee benefits programme includes:
- Exclusive discounts
- Free access to the Employee Assistance Programme (EAP)
- A paid annual wellbeing day.
How to apply:
To apply for this job go to: https://ccsdisabilityaction.recruitmenthub.co.nz/Vacancies & enter ref code: 6753506.
Complete the form and upload your cover letter—where you can share a bit about yourself and your interests—along with your CV, outlining your work experience and education. Once you've submitted your application, it will be sent directly to us for review.
Applications close on Wednesday 30 April 2025
We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures. We welcome enquiries from everyone and value diversity in our workforce. We openly encourage disabled people to apply.
If you need accommodations or an alternative application method, please contact jacqui.carlson@ccsdisabilityaction.org.nz. We're committed to making our process accessible to all.