Customer Service Officer
About the Role**
As a Customer Service Officer (CSO) working with our client, you will be essential in delivering outstanding customer service and supporting business objectives. Your role involves engaging with customers, ensuring satisfaction, handling inquiries, managing accounts, and building strong relationships with domestic and commercial clients while maintaining operational excellence.
**Benefits:**- Pay Rate $26.00 - $27.00 per hour.
- Work locally and have good hours of potentially 40 hours per week.
- Training and development opportunities to enhance your skills and career growth.
- Potential ongoing work with a reputable company.
- A positive, safety-focused work environment ensures you get home safely daily.
- EAP support services available for you and your family.
- Support from your Programmed Account Manager.
- **Customer Interaction**: Professionally handle calls, emails, and inquiries, resolving complaints efficiently with a customer-first approach.
- **Account Management**: Assist with billing and account queries and maintain accurate customer data, including processing payments and orders.
- **Compliance**: Ensure adherence to regulatory requirements for installations and customer holdings.
- **Reports and Documentation**: Maintain daily reports and records in line with company systems.
- **Customer Retention**: Support business growth by leveraging company offerings to retain and acquire customers.
- Strong communication and telephone skills.
- Customer-focused with a proactive approach to managing complaints and concerns.
- Strong attention to detail and accuracy in account and record management.
- Previous customer service experience, ideally within the utilities or energy sector.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Familiarity with customer management systems is a plus.
**If you are looking to join a well-respected company with a great team culture, please apply today!**
**Who we are**
As one of Australasia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.
At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.
***So it's over to you. If you would like to join our team, APPLY now.***
**To learn more about working with Programmed, we encourage you to visit our website.**