Customer Service Representative
Join our vibrant team at GWA, where our rich New Zealand and Australian heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
Your new role
We are on the hunt for someone who loves creating a great customer experience and solving customer enquiries and issues. This is a permanent full-time role based in Avondale, Auckland.
As our new Customer Service Representative, you will be the voice of GWA Group across our inbound phone, email and future chat channels. On a typical day, you will interact with all kinds of people – merchants, plumbers, and homeowners – and a lot of the time the questions will be on the technical side about our products.
Your day will be a juggling act: talking to customers, creating cases, finding solutions, and following up on cases to keep the customer informed all while using our software systems and portals.
We have a full onboarding and training program where you will learn so much about the inner workings of our tapware, toilets, basins and baths.
In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.
About you- Previous experience in customer service, preferably in a contact centre environment
- Strong technical aptitude and computer skills (preferably with Microsoft)
- Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email
- Strong attention to detail and the ability to multitask
- Problem solving skills and the ability to work under pressure
- Adaptable, resilient and able to think on your feet
- Growth mindset, focusing on the positive and possibilities, no matter what comes your way
- An enquiring mind and love of learning
- Experience using Microsoft Dynamics 365 is a bonus
About us
At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us?
Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:
- Free onsite parking
- Competitive remuneration and bonus structures
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Learning & Development programs
- Paid parental leave program
- 'Boost’ program - exclusive access to discounts and cashback rewards at your favourite stores
- Life & Trauma insurance
- Option to purchase additional annual leave
- Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
- Annual flu vaccinations
Ready to apply?
Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.