Service Manager - Morrell Motors
- Service Manager
- Excellent remuneration package + other benefits!
- Join an award winning team - Morrell Motors
Morrell Motors is one of Taupo's longest standing Automotive Dealerships, operating since 1983. Morrell Motors is a multi-franchise Dealership, authorised agents for Mercedes-Benz, Subaru, KGM, LDV, Fiat, Alfa Romeo, RAM, Chrysler, Jeep & Dodge.
An exciting opportunity has arisen for a Service Manager to join our friendly, award winning and growing team at our KGM & LDV Service Centre.
To be successful in this position, your skills and attributes will include:- Experience as a Service Manager, Workshop Controller or Foreman
- Excellent leadership skills with the ability to develop a culture for success
- Experience with franchise level dealer management systems i.e. Orion, Magix etc
- Experience with electronic parts catalogues
- Excellent communication, verbal and written
- Excellent customer service
- A positive attitude
- A current clean NZ Driver's Licence
- A reliable and honest work ethic
- A clean and tidy appearance
- The ability to work well to deadlines and under pressure
- The ability to work well in a team environment
- Excellent remuneration package
- Company vehicle for business use
- Company phone, laptop etc
- Ongoing training and the opportunity to expand your skills and progress your career
- Front of house uniform
- Paid annual Birthday leave
- Become a key player on a friendly, ambitious team
- Join our active social club
- Assisting with opening and closing of the KGM & LDV Service Centre
- Conduct daily Tool Box Meetings with Technicians
- Welcoming customers upon arrival to the Service Centre
- Taking service bookings and inputting data to DMS diary
- Follow the process for creating repair orders
- Create parts request forms and liaise with Parts Department on stock availability
- Create accurate job estimates for customers
- Checking in service customers and having them authorise repair orders
- Communicate any customer concerns with Workshop Team Leader
- Communicate up-sell opportunities with customers
- Create workshop invoices for retail and trade customers
- Complete thorough handover process at customer collection
- Courtesy follow up calls to customers 48 hours after service
- Assist with warranty processing
- Monitor workshop productivity and efficiency
- Monitor work in progress and report to Directors
- Other general duties as requested from Management
- Maintain a clean and safe workplace
- Be courteous and polite to all customers and staff alike
This position is for a minimum of 42.5 hours per week. 7:45am - 5:15pm, Monday - Friday.
An immediate start can be arranged for the successful applicant with on the job training. Contact Mark Morrell - General Manager for a full, detailed job description.
Work alongside industry respected, experienced team members in a company that's going places!
Learn more about our company here: www.morrellmotors.co.nz - Taupo's Large Business Excellence Winner - 2019.Find out why Taupo is such a great place to live: www.lovetaupo.com
Morrell Motors is a drug, alcohol and smoke-free work place.
Please Quote Reference Number 11553