Christchurch - Customer Experience Team Member
Immediate start available
Please Quote Reference Number 11517- Contact centre experience
- Full time Monday - Friday opportunity
- Join the team at Cirtex Industries in Islington
About Us
At Cirtex, we pride ourselves on our culture of continuous improvement, excellence, and integrity. We supply a comprehensive range of geosynthetic and construction products, fostering progressive partnerships with our clients. Join us in our mission to enable exceptional outcomes through support every step of the way, from concept to construction.
About the Role
We are looking for an approachable and self-motivated Customer Experience Team Member to join the Cirtex team located in Christchurch.
We're looking for a candidate with contact centre or customer service experience who has excellent phone-based customer service and communication skills. No prior industry knowledge is needed as on-the-job training is provided.
What's on offer:- Monday - Friday hours, 7:00am - 5:30pm
- Immediate start
- Stable and secure, full time employment
- Competitive hourly rate plus bonus scheme
- On the job training and support
- Opportunities to grow within the company
- Free onsite parking
- Willingness to develop expertise in the Cirtex NetSuite ERP system (prior experience with NetSuite is advantageous)
- Proficiency in computer use, including MS Office Suite, with reasonable typing ability
- Well-organised with a customer-focused mindset
- Strong communication and problem-solving skills
- High attention to detail and professionalism
- Proactive, accountable, and adaptable
- Able to thrive in a fast-paced environment and stay calm under pressure
- Positive attitude with strong interpersonal and relationship-building skills
- Results-driven with a commitment to continuous improvement
- Receive inbound calls - including sales calls
- Provide prompt, professional, accurate and courteous assistance to customers
- Respond to inquiries, assisting & directing calls in the most appropriate manner
- Organise freight tracking and facilitate delivery of consignments
- Submit/process sales orders
- Customer management - setting-up of prospects/leads
- Stock management oversight, including the processing of returns
- Create invoices, process cash sales & EFTPOS transactions
- Process freight claims
- Monitor sales inbox and online chat
Apply now with an up to date CV and Cover Letter to become a part of the Cirtex family.
Please Quote Reference Number 11517