Endpoint Engineering - Operations Manager
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience.
The Endpoint Engineering Operations Manager is responsible for leading a team of Endpoint Engineering Specialists within the Intelligent Workspace group to ensure best practice support methodologies are executed, technical experience leveraged and to ensure high levels of customer satisfaction.
Our offices are based in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What You'll Do
At the moment, as Endpoint Engineering - Operations Manager you will be focused on:
- Provide technical leadership and help drive a high performance culture within the team.
- Leading automation efforts, driving improvements and efficiencies, and overseeing daily operations of the Endpoint Engineering team with minimal supervision from management.
- Validate and assist in the maintenance of the client's risk and issues registers.
- Provide governance to all implementations and changes affecting the end user SOE environment and ensure best practice support methodologies are implemented.
- Assist with and drive the identification and implementation of shift left initiatives.
- Identify improvements/project revenue opportunities within new accounts and/or contribute to the Service Improvement register for existing clients.
- Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What You'll Bring
Required Experience:
- Comprehensive understanding of supporting customers across an outsourced delivery environment
- Previous operational management experience within a Managed Services Environment
- Excellent understanding of financials surrounding profit and loss.
- Knowledge of Hardware and Software Vendors support processes, including product Lifecycles.
- Advanced End User management knowledge
- Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM/endpoint management solutions).
- Microsoft Operating System Configuration & Deployment (Win10- Win11)
- Collaboration Platforms (Teams for Business, Planner)
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills in both a technical and non-technical format
- Ability to operate under limited direction
- Excellent time management and organizational skills
- Excellent delegation skills clearly outlining expectations and accountability
- Ability to interface with all levels of management both internal and external.
- Ability to build a cohesive team and work with large teams.
Nice to have:
- Beginner Level Project Management principles, and/or Project Management.
- Ability to work with customers to conduct discovery tasks to support project engagements.
- M365 Stack exposure
- Azure Virtual Desktop experience
- Apple OS support and project experience
- ITIL Certifications
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work.You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.